All e-commerce entities are required to send an acknowledgement of receipt of any consumer complaint within a time frame of 48 hours. <nis:link nis:type=tag nis:id=ecommerce nis:value=ecommerce nis:enabled=true nis:link/> <nis:link nis:type=tag nis:id=onlineshopping nis:value=onlineshopping nis:enabled=true nis:link/> <nis:link nis:type=tag nis:id=consumercomplaint nis:value=consumercomplaint nis:enabled=true nis:link/>